Outsourcing SAP Operations - Hardcover

Eisbart, Josh

9781592292844: Outsourcing SAP Operations

Hardcover

ISBN 10: 1592292844 ISBN 13: 9781592292844

Publisher: SAP Press, 2009

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Outsourcing this term holds a promise of best-in-class service at low cost. But how do you realize this potential? Read this book, and you'll learn everything needed to decide on your own SAP outsourcing strategy: Which components or project types are best suited to outsourcing? Which outsourcing model is right for your company? How do you find a reliable and affordable partner? And how to define SLA's that really work? You'll benefit from the author's extensive experience in the field and the numerous examples from real-world projects provided throughout! Making the Decision: Find out whether your organization is the right candidate for an SAP outsourcing initiative, explore the benefits of different outsourcing models, and learn which components and projects are best suited. Choosing a Partner: They'll promise you everything, but will they deliver? Find out which information you should request in advance, how the screening process works, and what to consider when setting up a contract. Plus, benefit from real-life templates for Requests for Information and Request for Proposal documents! Executing the Plan: Whether you are planning an SAP implementation or upgrade, production support, or a global delivery, find out which tools and staff you need, how to set up a feasible schedule, and get familiar with your most important partner the Integration Manager. Real-life Case Studies: Throughout the book, you'll find case studies with experiences other organizations made. Learn what they did right, but don't repeat their mistakes!

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About the Author

Yosh Eisbart began his SAP career in 1995 as a consultant for Ernst & Young (now Cap Gemini). Today, he's Director of the SAP Service Line/SAP Consulting Services at Comsys, an IT service provider and consulting firm with headquarters in Houston, TX. During his 14 years of SAP consulting he's worked on numerous SAP implementations across the globe and - with only few exceptions - every project has leveraged outsourcing in some capacity. Yosh is intimately familiar with the decision-making process, application, pro's/con's, engagement arrangements, relationship construct, etc. Yosh has been involved in both the decision on whether to employ this alternative (in numerous forms), and how it actually operates. Yosh also published on the topic of outsourcing and others multiple times (among others, for SAP NetWeaver Magazine) and speaks at conferences.

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