Synopsis
This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get expert advice and detailed guidance on Implementation, Operations, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). Step-by-step instruction is further enhanced using extensively commented configuration examples. In addition, the integration capabilities with third-party tools from the Help Desk and Modeling areas are also covered in detail. The book is based on the latest information derived from release 4.0 Ramp-Up experiences
"synopsis" may belong to another edition of this title.
About the Author
Marc Oliver Schafer studied English and German Literatures and Languages at the University of Tubingen and worked with DaimlerChrysler as a language and intercultural trainer for two years. He joined SAP in 2000 as a product manager for the Customizing Tools development team. In 2005, Marc became part of the Service Solution Management organization as a senior product manager where his responsibilities lie with compliance, Change Request Management and Service Desk topics in SAP Solution Manager. He can be reached at marc.oliver.schaefer@sap.com. Dr. Matthias Melich studied English Literature at the University of Rochester (New York), and Mathematics and English Philology at the University of Cologne. He also received his Ph.D. in Computer-Based Language Learning at the University of Cologne in 1993. He joined SAP in 1995 as a member of the Common Objects and Modeling team, and a year later joined the Archiving Solutions team. In 1998, Matthias became responsible for Product Management of Customizing Tools. In January 2005, he became part of the Service Solution Management organization where he is Director of the Global SAP Solution Manager Product Management team. He can be reached at matthias.melich@sap.com.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for SAP Solution Manager
Stock Image
SAP Solution Manager
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_415298043
Stock Image
SAP Solution Manager
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1592290914I4N00
Stock Image
SAP Solution Manager
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1592290914I4N00
Stock Image
SAP Solution Manager
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1592290914I4N00
Stock Image
SAP Solution Manager
Published by
Galileo Press, Boston
ISBN 10: 1592290914
ISBN 13: 9781592290918
Used
Hardcover
First Edition
Seller: Alien Bindings, BALTIMORE, MD, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: As New. No Jacket. First Edition. Like New condition. The covers are in great shape. The binding is square and tight. Small abrasion to the half title page. The interior pages are clean and unmarked. The book will be carefully packaged for shipment for protection from the elements. USPS electronic tracking number issued free of charge. Seller Inventory # 14169
Stock Image
SAP Solution Manager
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR007519589
Buy Used
£ 5.42
£ 5.60 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
SAP Solution Manager
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Hardcover. Condition: Très bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Slight signs of wear on the cover. Edition 2006. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-039-512
Stock Image
SAP Solution Manager
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # C12B-04843
Stock Image
SAP Solution Manager Schafer, Marc O. and Melich, Matthias
Seller: Aragon Books Canada, OTTAWA, ON, Canada
Seller rating 3 out of 5 stars
Condition: New. Seller Inventory # RCBS--237
Stock Image
SAP Solution Manager (Hardcover) Marc O. Schäfer (Autor), Matthias Melich (Autor) SAP Solution Manager and ITIL * Support in the Application Management Phases * End-to-End Solution Support * Change Request Management * Solution Monitoring and Reporting * Solution Manager Diagnostics (Root Cause Analysis) * Issue Management and Service Desk * Roadmaps and Implementation Content * Test Support and E-Learning Management * Planning and Delivery of SAP Services * Integration of Third Party Tools
Published by
Galileo Press GmbH Auflage: 1 (15. Februar 2007), 2007
ISBN 10: 1592290914
ISBN 13: 9781592290918
Used
Hardcover
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 5 out of 5 stars
Hardcover. Condition: gut. Auflage: 1 (15. Februar 2007). This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get a thorough introduction in the areas of Implementation and Operations, especially in the scenarios Project Management, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). The integration capabilities with third-party tools from the areas of Help Desk and Modelling, as well as the relation between the functionality and ITIL Application Management are also dealt with in detail. The book is based on the latest information derived from the ramp-up experience of release 4.0, and makes extensive use of invaluable customer success stories. Highlights include * SAP Solution Manager and ITIL * Support in the Application Management Phases * End-to-End Solution Support * Change Request Management * Solution Monitoring and Reporting * Solution Manager Diagnostics (Root Cause Analysis) * Issue Management and Service Desk * Roadmaps and Implementation Content * Test Support and E-Learning Management * Planning and Delivery of SAP Services * Integration of Third Party Tools Synopsis This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get expert advice and detailed guidance on Implementation, Operations, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). Step-by-step instruction is further enhanced using extensively commented configuration examples. In addition, the integration capabilities with third-party tools from the Help Desk and Modeling areas are also covered in detail. The book is based on the latest information derived from release 4.0 Ramp-Up experiences SAP Solution Manager M. O. Schäfer M. Melich In englischer Sprache. 490 pages. 24,6 x 17,6 x 3,2 cm. Seller Inventory # BN2071