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Synopsis
Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries?
The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected values—from each of four perspectives (financial, customer, internal process, and organizational readiness)—tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.
Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community.
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About the Author
Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Published by
Bloomsbury Publishing USA, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
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Softcover
Seller: Better World Books: West, Reno, NV, U.S.A.
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 2717392-6
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Published by
Bloomsbury Publishing USA, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 2717392-6
Quantity: 1 available
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Scorecards for Results : A Guide for Developing a Library Balanced Scorecard
Published by
Bloomsbury Publishing USA, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
Used
Softcover
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 10405510-75
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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
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Scorecards for Results A Guide
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Scorecards for Results A Guide
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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
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Scorecards for Results: A Guide for Developing a Library Balanced Scorecard
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Scorecards for Results
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Scorecards for Results (Paperback)
Published by
Bloomsbury Publishing Plc, Englewood, 2008
ISBN 10: 1591586984
ISBN 13: 9781591586982
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Seller: CitiRetail, Stevenage, United Kingdom
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Paperback. Condition: new. Paperback. Baseball fans have long appreciated the value of keeping a scorecard, both as a record of the game and a predictor of future outcomes. What if we told you the same principle works for libraries? The Balanced Scorecard is a performance measurement tool first popularized by Robert Kaplan and David Norton (who also penned the foreword to this book) in a 1993 Harvard Business Review article. It involves matching a variety of measures with one or more expected valuesfrom each of four perspectives (financial, customer, internal process, and organizational readiness)tracking results, and analyzing any variance between them. As in baseball, organizations come away with both a snapshot of the present and a sense of where they are headed.Evaluation expert Joe Matthews has taken this basic model and, in six carefully illustrated steps, shows how any public library, regardless of size, can more effectively focus its resources, assess strategic impact, and in so doing better serve its community. A balanced Scorecard is a performance measurement tool popularized by Robert Kaplan and David Norton in a 1993 "Harvard Business Review" article and subsequently refined by them and others. This title not only explains the original model in terms librarians can relate to, but adapts it to better meet the needs of the library community. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781591586982
Quantity: 1 available