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Synopsis
Facing budget and personnel cuts, special librarians increasingly need to justify the cost of library operations—often even the library's existence. Expert Joseph Matthews illustrates how to evaluate library services and successfully communicate the library's value to upper management.
Describing how value is added and how it can best be measured, Matthews explains different types of evaluations (models, implications, and methods) and a variety of measures (input, process, and output). He shows how a cost-benefit analysis and a library balanced scorecard, along with effective communication, can position the library as a value center rather than a cost center. A glossary, list of recommended reading, and an appendix (including a library benefits survey and a table of measures with respective definitions) make this the ultimate means of establishing the value of your library—an essential guide no special librarian should be without!
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About the Author
Joseph R. Matthews has assisted numerous libraries and local governments in a wide variety of projects, and teaches regularly in the areas of library information systems, strategic planning, and evaluation of library services.
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The Bottom Line: Determining and Communicating the Value of the Special Library
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Libraries Unlimited (edition Illustrated), 2002
ISBN 10: 1591580048
ISBN 13: 9781591580041
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The Bottom Line : Determining and Communicating the Value of the Special Library
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Bloomsbury Publishing USA, 2002
ISBN 10: 1591580048
ISBN 13: 9781591580041
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The Bottom Line: Determining And Communicating The Value Of The Special Library [Paperback] [Nov 30, 2002] Matthews, Joseph R.
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