Develop effective marketing strategies and tactics, by gaining deeper insights into the perceptions, needs, motivations and preferences of your target customers with CUSTOMER INSIGHTS: UNLOCKING THE MIND OF THE MARKET. Companies that implement these strategies and tactics can expect to attract and retain more customers, grow their share of market, increase the productivity of their marketing efforts, and increase their profitability.
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Schieffer (marketing, Northwestern University) focuses on ten key insights on customer perceptions, motivations, and preferences, and describes the key marketing tools and techniques that marketing experts use to glean these insights. Chapters cover macro trends, unmet needs, emotional and rational motivations, and segmentation and targeting, as we
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