Items related to Customer at the Crossroads: From Parable to Practice
Synopsis
Eric Harvey and BJ Hateley (A Peacock in the Land of Penguins) have collaborated to produce the perfect companion piece to 180 Ways To Walk The Customer Service Talk. Endorsed by notable service leaders such as Carl Sewell (Customers For Life) and David Novak (Taco Bell, Pizza Hut, and KFC), Customer at the Crossroads is a simple story with a powerful message. It offers a humorous and entertaining way to reinforce key customer service values. The moral of this simple, elegant parable has the power to transform people and organizations. The booklet concludes with a series of thought-provoking questions, making it an effective vehicle for team discussions or reading groups. Give a copy to everyone in your organization, now!
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Search results for Customer at the Crossroads: From Parable to Practice
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Customer at the Crossroads: From Parable to Practice
Published by
Berrett-Koehler Publishers, 2000
ISBN 10: 1583760806
ISBN 13: 9781583760802
Used
Softcover
Seller: Goodwill, Brooklyn Park, MN, U.S.A.
Seller rating 4 out of 5 stars
Condition: good. Cover Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included. Seller Inventory # 2Y6RVK006IM9_ns
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Customer at the Crossroads Fro
Published by
Berrett-Koehler Publishers, 2000
ISBN 10: 1583760806
ISBN 13: 9781583760802
Used
Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00102018344
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Customer at the Crossroads
Published by
Berrett-Koehler Publishers, 2000
ISBN 10: 1583760806
ISBN 13: 9781583760802
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1583760806I3N00
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Customer at the Crossroads: From Parable to Practice
Published by
Berrett-Koehler Publishers, 2001
ISBN 10: 1583760806
ISBN 13: 9781583760802
Used
paperback
Seller: Basement Seller 101, Cincinnati, OH, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Seller Inventory # 240820100
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Customer at the Crossroads
Published by
Berrett-Koehler Publishers, 2000
ISBN 10: 1583760806
ISBN 13: 9781583760802
Used
Softcover
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail. Seller Inventory # OTV.1583760806.VG
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Customer at the Crossroads
Published by
Berrett-Koehler Publishers, 2000
ISBN 10: 1583760806
ISBN 13: 9781583760802
Used
Softcover
Seller: Hamelyn, Madrid, M, Spain
Seller rating 5 out of 5 stars
Condition: Muy bueno. : En 'Customer at the Crossroads', Barbara "BJ" Hateley y Eric Harvey exploran la importancia de la atención al cliente a través de una parábola. El libro ofrece una guía práctica para mejorar las relaciones con los clientes y transformar la experiencia del cliente. El libro concluye con una serie de preguntas que invitan a la reflexión, lo que lo convierte en un vehículo perfecto para debates en equipo o grupos de lectura. EAN: 9781583760802 Tipo: Libros Categoría: Negocios y Economía Título: Customer at the Crossroads Autor: Eric Harvey| B. J. Gallagher Hateley Editorial: Berrett-Koehler Publishers Idioma: en Páginas: 41 Formato: tapa blanda. Seller Inventory # Happ-2025-07-01-2a02dc49