Service Level Management for Enterprise Networks (Artech House Telecommunications Library) - Hardcover

Lewis, Lundy

Hardcover

ISBN 10: 1580530168 ISBN 13: 9781580530163

Publisher: Artech House Publishers, 1999

Synopsis

After Service Level Agreements (SLA) have been made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This examination of IT Service Management provides a framework for implementing and evaluating Service Level Agreements and helps the reader avoid common pitfalls. It seeks to deliver new methodology and techniques to improve SLAs, through discussion of SLM processes and architecture, but it also serves as a baseline against which to measure existing and future SLM programmes. The book examines research challenges, using real-world case studies, and discussing current tools and applications.

About this title

About the Author

Lundy Lewis is Director of Advanced Research at Cabletron Systems in Merrimack, New Hampshire, where he designs and develops commercial products for the networking community. He holds an M.S. in Computer Science from Renssalear Polytechnic Institute in Troy, New York, a Ph.D. in Philosophy from the University of Georgia and is a member of AAAI, IEEE, and ACM.

Edition details

• Publisher: Artech House Publishers
• Publication date: 1999
• Language: English
• ISBN 10: 1580530168
• ISBN 13: 9781580530163
• Binding: Hardcover
• Number of pages: 326