The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center - Softcover
Synopsis
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running and improving your call center. It explains it all: everything that goes into the connection between a company and its customers. From technology primers to details about choosing and using specific products, this handbook is an indispensible guide for the call center manager. Tips for what works and what doesn’t. Help with operational problems, like managing people and technology, for without tools call centers fail to thrive. Includes information on switches, IVR, voice processing, call center peripherals, soft- ware, long distance and toll-free services, outsourcing, agent training, monitoring, the internet and disaster prevention.
"synopsis" may belong to another edition of this title.
About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for The Call Center Handbook: The Complete Guide to Starting,...
Stock Image
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_449151680
Stock Image
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1578203058I4N00
Stock Image
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_455461381
Stock Image
The Call Center Handbook
Seller: Hamelyn, Madrid, M, Spain
Seller rating 5 out of 5 stars
Condition: Bueno. : La guía completa para iniciar, administrar y mejorar su centro de llamadas. Esta quinta edición ofrece una visión detallada sobre la gestión de centros de llamadas, abarcando desde la planificación inicial hasta la optimización continua. Incluye información sobre servicio al cliente, aspectos económicos y tecnológicos, así como la interacción humano-computadora en el entorno empresarial. EAN: 9781578203055 Tipo: Libros Categoría: Negocios y Economía|Tecnología Título: The Call Center Handbook Autor: Keith Dawson Editorial: CMP Idioma: eng Páginas: 280 Formato: tapa blanda. Seller Inventory # Happ-2026-01-27-b9d1b2cc
Stock Image
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Softcover. Condition: Très bon. Ancien livre de bibliothèque avec équipements. Edition 2003. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 2003. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # V-012-505
Seller Image
Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 1674975
Stock Image
The Call Center Handbook, 5e
Published by
Flatiron Publishing, Incorporated, 2003
ISBN 10: 1578203058
ISBN 13: 9781578203055
New
Softcover
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 4 out of 5 stars
Condition: New. pp. 288 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam This item is printed on demand. Seller Inventory # 3446237
Buy New
£ 56.58
£ 6.50 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 3 available
Seller Image
Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 1674975-n
Stock Image
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1578203058
Stock Image
The Call Center Handbook
Print on DemandSeller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9781578203055
Buy New
£ 60.26
£ 5.02 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available