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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions - Softcover

Bodin, Madeline

 
9781578200955: The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Softcover
ISBN 10: 1578200954 ISBN 13: 9781578200955
Publisher: Crc Press, 2002

Synopsis

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

"synopsis" may belong to another edition of this title.

About the Author

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

From the Back Cover

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

"About this title" may belong to another edition of this title.

Publisher
Crc Press
Publication date
2002
Language
English
ISBN 10 
1578200954
ISBN 13 
9781578200955
Binding
Paperback
Edition number
3
Number of pages
232