Telecom Tutorials: A Practical Guide for Managing Business Telecommunications Resources - Softcover

Laino, Jane

Softcover

ISBN 10: 1578200938 ISBN 13: 9781578200931

Publisher: CMP Books, 2001

Synopsis

This guide explains how to handle the complicated aspects of managing an organization's telecommunications resources, such as PBX, automatic call distributors, voice mail, automated attendant, interactive voice response, fax retrieval, call accounting and cost allocation, facilities management, cabling, local access, and long distance services. The book offers practical advice on such topics as effective telephone interaction with customers, creating an RFP (request for proposal), buying a telephone system, and setting up a hunt group in order to provide live coverage for important calls.

About this title

About the Author

Jane Laino is founder and CEO of Digby 4 Group, Inc., a New York City based professional services company that assists organisations in managing their telecommunications resources. Digby 4 is known for providing clients with a comfortable and comprehensive approach to the purchase and the management of telephone systems and services. Jane writes monthly tutorials for Teleconnect Magazine, a CMP Media, Inc, Publication

Edition details

• Publisher: CMP Books
• Publication date: 2001
• Language: English
• ISBN 10: 1578200938
• ISBN 13: 9781578200931
• Binding: Paperback
• Edition number: 2
• Number of pages: 320