Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Softcover
Synopsis
This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
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About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
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The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 6360194-6
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The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 11927467-6
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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1578200474I3N10
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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1578200474I3N10
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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1578200474I4N00
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: AwesomeBooks, Wallingford, United Kingdom
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Paperback. Condition: Very Good. Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781578200474
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: Bahamut Media, Reading, United Kingdom
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781578200474
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: Book Grocer, Tullamarine, VIC, Australia
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Paperback. , . NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.Author: Keith DawsonFormat: Paperback Number of Pages: 300This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites. Paperback. Seller Inventory # 9781578200474-SECONDHAND
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: The Book Spot, Sioux Falls, MN, U.S.A.
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Paperback. Condition: New. Seller Inventory # Abebooks375706
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
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Paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1578200474