Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Softcover

Dawson, Keith

 
9781578200474: Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Softcover
ISBN 10: 1578200474 ISBN 13: 9781578200474
Publisher: R & D, 1999

Synopsis

This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.

"synopsis" may belong to another edition of this title.

About the Author

Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.

"About this title" may belong to another edition of this title.

Publisher
R & D
Publication date
1999
Language
English
ISBN 10 
1578200474
ISBN 13 
9781578200474
Binding
Paperback
Edition number
3
Number of pages
300

Other Popular Editions of the Same Title

9780936648958: Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

Featured Edition

ISBN 10:  0936648953 ISBN 13:  9780936648958
Publisher: Cmp Books, 1996
Softcover