Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Softcover
Synopsis
This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
"synopsis" may belong to another edition of this title.
About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for Call Center Handbook: The Complete Guide to Starting,...
Stock Image
The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 6360194-6
Seller Image
Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: Book Grocer, Tullamarine, VIC, Australia
Seller rating 5 out of 5 stars
Paperback. , . NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.Author: Keith DawsonFormat: Paperback Number of Pages: 300This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites. Paperback. Seller Inventory # 9781578200474-SECONDHAND
Stock Image
Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-1578200474