Computer Telephony Encyclopedia - Softcover

Grigonis, Richard

Softcover

ISBN 10: 1578200458 ISBN 13: 9781578200450

Publisher: CRC Press, 2000

Synopsis

If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executives, telecom managers, call center supervisors or entrepreneurial developers. Each encyclopedia entry is both an adroit explanation of computer telephony technology and a buyer's guide-like discussion of real-world products based upon technology currently available for business and residential communications solutions. ;

About this title

Review:

Given the rapid ascendancy of computer telephony and the breadth of technologies involved in the field, it's high time that we have a reference guide to make sense of it all. Richard Grigonis understands that the simplistic definition of computer telephony--the convergence of computers, telephone systems, and data networks--only scratches the surface of all that's involved. As such, Computer Telephony Encyclopedia is all-encompassing, if a little intimidating for anyone but those who are already knee-deep in the field.

Grigonis, chief technical editor of Computer Telephony magazine, takes readers through the computer telephony field from A to Z, and does so with a sense of both scholarship and style. Though it's sometimes difficult to wade through pages-long entries for call centres and billing systems, Grigonis frequently balances his acronym-laded prose with humour (the section on telemarketing is a perfect example).

Grigonis covers a wide swath of technology and applications, including voice-over IP, DSL, and video-conferencing, as well as such esoteric fare as E&M signalling and session initiation protocol. A section on Who's Who in Computer Telephony provides brief sketches of some of the key figures in the field--with contact information provided in some cases.

With Computer Telephony Encyclopedia, Grigonis has provided an indispensable guide to a complex subject, a book that should sit on the desk of every telecom manager. --John Frederick Moore, Amazon.com

Synopsis:

Computer telephony spans a vast range of equipment, technology and services, encompassing the convergence of voice and data networks, and exceeding the boundaries of any one technical discipline. This volume provides a handy reference for topics that go beyond the reader's specific expertise. It explains what the technology is, how it works and how it fits into the picture of computer telephony.

About this edition

• Publisher: CRC Press
• Publication date: 2000
• ISBN 10: 1578200458
• ISBN 13: 9781578200450
• Binding: Paperback
• Edition number: 1
• Number of pages: 576