Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction - Softcover

Bodin, Madeline

 
9781578200269: Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Softcover
ISBN 10: 1578200261 ISBN 13: 9781578200269
Publisher: CRC Press, 1999

Synopsis

Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

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About the Author

Madeline Bodin has been writing about call centers for over 10 years. She is a former editor of Call Center Magazine. Her books have been translated into several languages and are read around the globe. Her most recent book is Maximizing Call Center Performance. Keith Dawson is one of the world's foremost authorities on call centers. He is currently Senior Editor at CommWeb and was founder of Call Center News Service, which is the industry's premier online source for industry information and analysis, an independent online source for industry information. He is also author of 'Call Center Savvy' and 'Call Center Handbook'.

"About this title" may belong to another edition of this title.

Publisher
CRC Press
Publication date
1999
Language
English
ISBN 10 
1578200261
ISBN 13 
9781578200269
Binding
Paperback
Edition number
1
Number of pages
144

Other Popular Editions of the Same Title

9781138412347: Maximizing Call Center Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

Featured Edition

ISBN 10:  1138412341 ISBN 13:  9781138412347
Publisher: CRC Press, 2017
Hardcover