The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Softcover
Synopsis
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
"synopsis" may belong to another edition of this title.
About the Author
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
"About this title" may belong to another edition of this title.
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The Call Center Handbook
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The Call Center Handbook
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The Call Center Handbook
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The Call Center Handbook
Published by
CRC Press November 1997, 1997
ISBN 10: 1578200199
ISBN 13: 9781578200191
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