The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning - Softcover

Brassard, Michael; Ritter, Diane

 
9781576811139: The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning
Softcover
ISBN 10: 1576811131 ISBN 13: 9781576811139
Publisher: Goal Q P C Inc, 2018

Synopsis

Introduction From classrooms to board rooms, on manufacturing floors and in medical centers, organizations around the world are using continuous quality improvement (CQI) as their strategy to bring about dramatic changes in their operations. Their purpose is to stay competitive in a world of instant communication and technological advancement.These organizations need to meet or exceed customer expectations while maintaining a cost-competitive position. Continuous quality improvement (CQI), a systematic, organization-wide approach for continually improving all processes that deliver quality products and services, is the strategy many organizations are adopting to meet today¹s challenges and to prepare for those down the road.In pursuing CQI, stick to these four basic principles: 1. Develop a strong customer focus.2. Continually improve all processes.3. Involve employees.4. Mobilize both data and team knowledge to improve decision making.1. Develop a strong customer focus.Total customer focus includes the needs of both external and internal customers. External customers are the end users internal customers are your coworkers and other departments in the organization.2. Continually improve all processes. Identify them. A process is a sequence of repeat-able steps that lead to some desired end or output: a typed document, a printed circuit board, a ³home-cooked² meal, arrival at work, and so on. Improve them. Use the Plan, Do, Check, Act (PDCA) Cycle: PLAN what you want to accomplish over a period of time and what you might do, or need to do, to get there. DO what you planned on doing. Start on a small scale! CHECK the results of what you did to see if the objective was achieved. ACT on the information. If you were successful, standardize the plan; otherwise, continue in the cycle to plan for further improvement.3. Involve employees.Encourage teamstrain themsupport them use their workcelebrate their accomplishments! 4. Mobilize both data and team knowledge to improve decision making.Use the tools to get the most out of your data and the knowledge of your team members. Graphically display number and word data; team members can easily uncover patterns within the data and immediately focus on the most important targets for improvement. Develop team consensus on the root cause(s) of a problem and on the plan for improvement. Provide a safe and efficient outlet for ideas at all levels.Use this book and the tools in it to focus on, improve, involve employees in, and direct your path toward continuous quality improvement.

"synopsis" may belong to another edition of this title.

From the Back Cover

Introduction From classrooms to board rooms, on manufacturing floors and in medical centers, organizations around the world are using continuous quality improvement (CQI) as their strategy to bring about dramatic changes in their operations. Their purpose is to stay competitive in a world of instant communication and technological advancement.These organizations need to meet or exceed customer expectations while maintaining a cost-competitive position. Continuous quality improvement (CQI), a systematic, organization-wide approach for continually improving all processes that deliver quality products and services, is the strategy many organizations are adopting to meet today¹s challenges and to prepare for those down the road.In pursuing CQI, stick to these four basic principles: 1. Develop a strong customer focus.2. Continually improve all processes.3. Involve employees.4. Mobilize both data and team knowledge to improve decision making.1. Develop a strong customer focus.Total customer focus includes the needs of both external and internal customers. External customers are the end users internal customers are your coworkers and other departments in the organization.2. Continually improve all processes. Identify them. A process is a sequence of repeat-able steps that lead to some desired end or output: a typed document, a printed circuit board, a ³home-cooked² meal, arrival at work, and so on. Improve them. Use the Plan, Do, Check, Act (PDCA) Cycle: PLAN what you want to accomplish over a period of time and what you might do, or need to do, to get there. DO what you planned on doing. Start on a small scale! CHECK the results of what you did to see if the objective was achieved. ACT on the information. If you were successful, standardize the plan; otherwise, continue in the cycle to plan for further improvement.3. Involve employees.Encourage teamstrain themsupport them use their workcelebrate their accomplishments! 4. Mobilize both data and team knowledge to improve decision making.Use the tools to get the most out of your data and the knowledge of your team members. Graphically display number and word data; team members can easily uncover patterns within the data and immediately focus on the most important targets for improvement. Develop team consensus on the root cause(s) of a problem and on the plan for improvement. Provide a safe and efficient outlet for ideas at all levels.Use this book and the tools in it to focus on, improve, involve employees in, and direct your path toward continuous quality improvement.

"About this title" may belong to another edition of this title.

Publisher
Goal Q P C Inc
Publication date
2018
Language
English
ISBN 10 
1576811131
ISBN 13 
9781576811139
Binding
Spiral-bound
Edition number
2
Number of pages
214

Other Popular Editions of the Same Title

9781576812310: The Memory Jogger 2: Tools for Continuous Improvement and Effective Planning (Second Edition)

Featured Edition

ISBN 10:  1576812316 ISBN 13:  9781576812310
Publisher: Goal/QPC, 2018
Softcover