The Four Conversations: Daily Communication That Gets Results: Daily Communication That Gets Results (AGENCY/DISTRIBUTED) - Softcover

Ford, Jeffrey; Ford, Laurie

Softcover

ISBN 10: 1576759202 ISBN 13: 9781576759202

Publisher: Berrett-Koehler Publishers, 2009

Synopsis

Talk is powerful. And it isn't just 'difficult' conversations that matter-- the everyday dialogue we have with one another is critical to both personal and organizational success. Packed with sample dialogues and dozens of personal stories, and backed by solid research and the authors' firsthand observations, The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done: initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work. As Jeffrey and Laurie Ford clearly demonstrate, engage in the right conversation at the right time--plan and start each one well, finish every one effectively--and extraordinary things can happen.

About this title

About the Author

Jeffrey Ford is associate professor of management in the Fisher College of Business at the Ohio State University in Columbus.
Laurie Ford is a consultant to managers and executives in business, government agencies, and associations on organization redesign and change implementation.

Edition details

• Publisher: Berrett-Koehler Publishers
• Publication date: 2009
• Language: English
• ISBN 10: 1576759202
• ISBN 13: 9781576759202
• Binding: Paperback
• Number of pages: 350