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Getting to Resolution: Turning Conflict into Collaboration. Revised and Expanded: Turning Conflict into Collaboration (AGENCY/DISTRIBUTED) - Softcover

Levine, Stewart

 
9781576757710: Getting to Resolution: Turning Conflict into Collaboration. Revised and Expanded: Turning Conflict into Collaboration (AGENCY/DISTRIBUTED)
Softcover
ISBN 10: 1576757714 ISBN 13: 9781576757710
Publisher: Berrett-Koehler Publishers, 2009

Synopsis

Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine’s “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guiding principles that stop anger and resentment cold and enable both sides to return to productive, satisfying, functional relationships. Levine’s seven-step conversational process fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. This second edition has been thoroughly revised with new examples; new tools; new material about communication, trust building, and virtual collaboration; and a more global outlook.

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About the Author

Stewart Levine is a lawyer, management consultant, mediator, and trainer. His clients and students include American Express, Caterpillar Corporation, Chevron, ConAgra, General Motors, Oracle, and others. He has been a partner in two law firms and served as Deputy Attorney General for the state of New Jersey.

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Publisher
Berrett-Koehler Publishers
Publication date
2009
Language
English
ISBN 10 
1576757714
ISBN 13 
9781576757710
Binding
Paperback
Edition number
2
Number of pages
288