The Hamster Revolution: How to Manage Your Email Before It Manages You - Hardcover

Song, Mike; Halsey, Vicki; Burress, Tim

Hardcover

ISBN 10: 1576754375 ISBN 13: 9781576754375

Publisher: McGraw-Hill Education / Europe, Middle East & Africa, 2007

Synopsis

Written in parable form, the work relates the story of Harold, an HR Director, who has fallen victim to thedreaded clutches of info-glut and finds himself paralyzed and unable to move forward because of the delugeof electronic data and e-mail he must fight daily. In a Kafka-esque twist, after such repetitive but fruitlessexertion, he actually turns into a hamster running on a hamster wheel, though he’s too busy to even notice.Harold meets the info-coach who recognizes his ailment and teaches him a few effective lessons aboutmanaging e-mail – key to which is developing higher quality while getting rid of unwanted excess. The infocoachintroduces the COTA system to Harold, which shows him an innovative way of storing all e-mail andelectronic media into four main categories:1. Clients2. Output3. Teams4. AdministrativeUsing this system Harold is able to control his e-mail communications and documents again, and turns backfrom a hamster into a human being.There is also the story of the groundbreaking Capital One study based on feedback and input from 2,000Capital One employees who attended a workshop by the authors. A 60-day post-training survey found e-mailquality to have improved by 52% while e-mail volume decreased by 21%. Capital One estimates that theparticipants saved an astounding 13 days per year because of this.All in all, the book provides a large amount of fun, but poignant information that can be used to reorganizeemail procedure into an efficient, and effective endeavor.

About this title

About the Author

Mike Song is cofounder and CEO of Cohesive Knowledge Solutions and one of America’s leading experts and speakers on email efficiency and etiquette.
Vicki Halsey, an internationally acclaimed leadership expert and speaker, is vice president of applied learning at The Ken Blanchard Companies.
Tim Burress is cofounder and president of Cohesive Knowledge Solutions and a popular instructional designer, trainer, and speaker on email efficiency and etiquette.

Excerpt. © Reprinted by permission. All rights reserved.

CONFESSIONS OF AN INFO-HAMSTER

I was working peacefully in my office when the door slowly opened and shut with a click. I looked up but no one was there. “You’d better be able to help me!” said a small voice. Was this a joke?

I stood up and that’s when I saw him. Trudging across the floor, tugging on his tie, was a small, nervous-looking white hamster with brown spots. He was wearing a dark blue business suit and carrying a small black briefcase. He looked tired and defeated.

“I hear you’re the so-called productivity expert,” he said. “I’m Harold.”

I leaned down to shake his paw, “Pleased to meet you, Harold. And yes, my passion is helping professionals lead more productive and fulfilling lives.”

Harold raised his eyes hopefully. “Maybe I’m in the right place after all,” he muttered.

Once I’d gotten over my initial shock that Harold was a hamster, I realized that he was my 1:30 PM appointment.

“Welcome, Harold! Please sit down and tell me what brings you here.”

Harold hopped into a chair facing my desk. As he leaned back, his wireless personal digital assistant (PDA) buzzed loudly. Harold looked down at it, lost his balance, and almost fell through the gap in the back of the chair. He scrambled frantically to keep from falling and eventually regained his composure.

“Okay, okay. Here’s my story. Five years ago, I landed my dream job: Human Resources Director at Foster and Schrubb Financial. At first, the position was perfect. I was incredibly productive and my team launched several big initiatives.” Harold frowned and shifted in his seat, “But a couple of years ago, I noticed that I was working harder and harder and getting less and less done.”

“How’d that feel?”

“Am I in analysis or something?” quipped Harold, rolling his eyes. “Well, Dr. Freud, I felt stressed. I was getting buried alive by email, voice mail, and meeting notes. I had information coming out of my ears.”

Harold pointed at the PDA clipped to his belt. “Then I got this thing. At first I liked being connected 24-7, but soon I fell even further behind and…”

“Yes?”

“To make matters worse,” Harold said softly as he picked at some loose fur on his wrist, “and this is embarrassing to admit,” he leaned forward and whispered, “Lately, I’m having trouble finding stuff.”

I leaned forward and whispered, “What kind of stuff, Harold?”

“Well, I’ll store an email and when I really need it — I can’t find it! Things just vaporize! And don’t get me started on my team’s shared storage drive; everyone’s storing documents differently; no one knows how to clean it up; it’s a mess! I spend a lot of time requesting resends and recreating documents that are missing. I’m staying late just to keep up.”

“So work is spilling over into your personal life?”

Harold raised his furry eyebrows thoughtfully. He reached into his pocket and produced an impossibly small picture. I squinted and saw that it was Harold’s family: a lovely wife and two beautiful children.

“Nice family.”

“Upset family,” corrected Harold wearily. “Thanks to wireless technology, I’m always online. Carol’s really frustrated with the amount of time I spend working after-hours.”

He held up his paws with an exasperated look. “The kids hate it when I do email on Saturday or Sunday. But part of me actually looks forward to weekends just so I can catch up on work. Sometimes, I miss a soccer game or dance recital but if I don’t keep up…” Harold shrugged his little hamster shoulders as if to say, “I just don’t know anymore.”

“So your dream job’s become a nightmare?”

Harold nodded. “I feel like I’m losing… me.”

He continued quietly, “I used to love learning new things. I was thrilled to get to the office each morning. Now I dread it. I feel like… like…” Harold struggled for the right words.

“Like a hamster on a wheel?” I offered.

“Yes!” shouted Harold, bolting upright in his chair, “I’ve become a hamster on a wheel! Running faster and harder, but getting nowhere.”

I suddenly realized that Harold was unaware that he’d actually turned into a hamster. Although I’d helped countless professionals who felt and acted like hamsters, Harold was the first that actually changed into one! Apparently his metamorphosis had been so gradual that he hadn’t noticed.

Harold paused and let out a deep sigh. “When I was younger, I had a much different vision of how my life would unfold.”

“Tell me about that.”

Harold raised his eyebrows and stared at the ground. He looked like he was trying to recall a distant memory.

“Well, I dreamed I’d have this really fulfilling job. I pictured myself surrounded by brilliant people working on these high-level, high-impact team projects — exciting stuff, life-changing stuff. I also imagined that I’d have much more time with my family, to laugh with friends, work out, garden, reflect.” Harold smiled wryly, “I never thought I’d spend every waking hour stressing over email and feeling like a hamster on a wheel.”

Edition details

• Publisher: McGraw-Hill Education / Europe, Middle East & Africa
• Publication date: 2007
• ISBN 10: 1576754375
• ISBN 13: 9781576754375
• Binding: Hardcover
• Language: English
• Number of pages: 144