Beating The System - Using Creativity To Outsmart Bureaucracies (UK PROFESSIONAL BUSINESS Management / Business) - Softcover

Ackoff

 
9781576753309: Beating The System - Using Creativity To Outsmart Bureaucracies (UK PROFESSIONAL BUSINESS Management / Business)
Softcover
ISBN 10: 1576753301 ISBN 13: 9781576753309
Publisher: McGraw Hill / Europe, Middle East & Africa, 2005

Synopsis

When was the last time you dealt with a bureaucracy--the phone company, an airline, a hospital, school, or government agency--and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterly indifferent to the inconvenience or hardship they cause?

Russell Ackoff and Sheldon Rovin say, "Enough is enough!" They have extensively studied organizational systems--how they function and malfunction, what drives them, and where their weaknesses are. Here they share both perversely entertaining anecdotes about the abuse of individuals by various bureaucracies and detail the creative--and deeply satisfying--approaches these people used to get even. Best of all, they offer successful strategies and tactics you can use to pinpoint the weakness of any system and exploit it to your advantage.

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About the Author

Russell L. Ackoff is Anheuser-Busch Professor Emeritus of Management Science at the Wharton School of Business at the University of Pennsylvania.
Sheldon Rovin is Emeritus Professor of Healthcare Systems at the Wharton School of Business.

"About this title" may belong to another edition of this title.

Publisher
McGraw Hill / Europe, Middle East & Africa
Publication date
2005
Language
English
ISBN 10 
1576753301
ISBN 13 
9781576753309
Binding
Paperback
Number of pages
192