Explains what virtual communities are and how they began on the Internet, and provides tips on planning and building up a community
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Karla Shelton (Lombard, IL) is a Web marketing expert and project leader for U.S. Robotics's highly successful Towne Square 2000 virtual community. With her many high-profile industry contacts and first-hand knowledge, the author provides valuable insights not found in other books. Todd McNeeley (Chicago, IL), is a technical support manager for a Chicago-based high-tech company. He is an active Internet community leader, instructs computer newbies on various IRC channels and assists in the management of a popular virtual community.
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