Business Process Orientation: Gaining the E-Business Competitive Advantage - Hardcover

McCormack, Kevin P.; Johnson, William C.

Hardcover

ISBN 10: 1574442945 ISBN 13: 9781574442946

Publisher: CRC Press, 2001

Synopsis

Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive. The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.

About this title

About the Author

Kevin P. McCormack, William C. Johnson

Edition details

• Publisher: CRC Press
• Publication date: 2001
• Language: English
• ISBN 10: 1574442945
• ISBN 13: 9781574442946
• Binding: Hardcover
• Edition number: 1
• Number of pages: 208