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Synopsis
Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.
Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:
- A new chapter on the emerging Theory of Constraints
- Expanded treatment of Process Management
- Eleven new readings
- Ten new cases
- Chapter examples of TQM at 12 Baldrige winning organizations
- End of chapter recommendations for further reading
- Revised and updated textual material
The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.
Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.
"synopsis" may belong to another edition of this title.
About the Author
Joel E. Ross
"About this title" may belong to another edition of this title.
- PublisherCRC Press
- Publication date1999
- ISBN 10 157444266X
- ISBN 13 9781574442663
- BindingPaperback
- LanguageEnglish
- Edition number3
- Number of pages566
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Total Quality Management : Text, Cases, and Readings, Third Edition
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Total Quality Management : Text, Cases, and Readings, Third Edition
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Total Quality Management: Text, Cases, and Readings, Third Edition
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Total Quality Management: Text, Cases, and Readings, Third Edition
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Total Quality Management: Text, Cases, and Readings, Third Edition
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Total Quality Management: Text, Cases, and Readings
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Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9781574442663. Seller Inventory # 8720894
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Total Quality Management : Text, Cases, and Readings, Third Edition
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Total Quality Management : Text, Cases, and Readings, Third Edition
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Total Quality Management: Text, Cases, and Readings, Third Edition
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