Synopsis
This new edition represents a summation of the extensive work that has been done on communication apprehension, shyness, reticence, and so forth. It is an invaluable introduction to the area for the novice and a 'must have' reference book for serious scholars. Practitioners will find it useful for its detailed coverage of intervention tactics and their relative effectiveness. Those interested in understanding why they are fearful in communication situations will find the book's explanations to be of considerable use. All in all, the book is a wonderful resource for anyone with an interest in phenomena that interfere with communication activities.
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About the Author
John A. Daly (Ph.D., Purdue University, 1977) is the Liddell Professor of Communication, TCB Professor of Management, and University Distinguished Teaching Professor at the University of Texas at Austin. He has served as President of the National Communication Association and on the Board of Directors of the International Communication Association and the International Customer Service Association. He is the author of more than 100 scholarly articles and book chapters, and he has served as editor of the journal Communication Education and as coeditor of the journal Written Communication. His most recent book is Advocacy: Championing Innovations and Influencing Others (Yale, 2011).
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