This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.
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Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00102624900
Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Very Good. 2. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 1567932509-11-18
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1567932509I4N00
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1567932509I4N00
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. 2nd Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 11727563-6
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. 2nd Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 7732828-6
Seller: Books-R-Keen, DuBois, PA, U.S.A.
paperback. Condition: Good. Used items may contain, highlighting, writing, and other previous signs of use. Used items may not contain CD's. access codes and other accompanying items when applicable. Seller Inventory # 59B45841
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_460721156
Seller: GridFreed, San Diego, CA, U.S.A.
paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # 100-47467
Seller: GridFreed, San Diego, CA, U.S.A.
paperback. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # 100-46497