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Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series) - Softcover
Synopsis
Press, a pioneer in promoting patient satisfaction as both a component and indicator of healthcare quality, reveals lessons he has learned in his 17 years of measuring and managing patient satisfaction, looks at why it is important to continue patient satisfaction efforts, and provides practical tools for measuring, monitoring, and improving patients' experience of care. He gives advice on surveying patients and getting usable data, designing and implementing strategies to address survey findings, and instilling the patient satisfaction culture in an organization. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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- PublisherHealth Administration Pr
- Publication date2002
- ISBN 10 1567931898
- ISBN 13 9781567931891
- BindingPaperback
- LanguageEnglish
- Number of pages240
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Patient Satisfaction : Defining, Measuring, and Improving the Experience of Care
Published by
Health Administration Press, 2002
ISBN 10: 1567931898
ISBN 13: 9781567931891
Used
Softcover
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Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series)
Published by
Health Administration Pr, 2002
ISBN 10: 1567931898
ISBN 13: 9781567931891
Used
paperback
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Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series)
Published by
Health Administration Pr, 2002
ISBN 10: 1567931898
ISBN 13: 9781567931891
Used
paperback
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Patient Satisfaction: Defining Measuring and Improving the Experience of Care
Published by
Health Administration Press, 2002
ISBN 10: 1567931898
ISBN 13: 9781567931891
Used
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Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series)
Published by
Health Administration Pr, 2002
ISBN 10: 1567931898
ISBN 13: 9781567931891
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Paperback
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