Examines how healthcare companies can save money by keeping current customers rather than finding new ones. Suggests that in return for getting quality and service, consumers could volunteer, contribute, help govern, and provide word-of-mouth advertising. Includes no index. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Seller: HPB Inc., Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_475444555
Seller: Indian Hills Books, Blountville, TN, U.S.A.
Soft cover. Condition: As New. No Jacket. First Edition. 203 pages. Simply signed on the half title without inscription by the author. Signed by Author(s). Seller Inventory # 8813