Every organization should have some method of capturing, storing, transforming, retrieving, and using knowledge and lessons learned. This book has been written to help managers throughout the organization to design and develop knowledge management systems that are effective and lasting. Successful knowledge management systems are integrated into the corporate culture and the existing information systems apparatus. They are introduced gradually, so as not to clutter the testing phase with too many details. And simple and appropriate metrics are utilized at each stage of the design and operating process. The book concludes with a concise summary of all the necessary steps to ensure success.
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ELIEZER GEISLER is Professor of Organizational Behavior at the Stuart School of Business at the Illinois Institute of Technology. With a doctorate from Northwestern's Kellogg Graduate School of Management, he was associate editor of the IEEE Transactions on Engineering Management and is the editor of special publication for the International Journal of Technology Management. He also edits a book series on the management of medical technology and is author of more than 50 scholarly publications in the fields of technology and innovation management. Among his earlier books is Managing the Aftermath of Radical Corporate Change (Quorum, 1997).
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