When you're new to email, you're usually shown what keystrokes to use to read and send a message. You might be told about a good online help system or given some documentation that tells you about command options. That instruction is necessary and helpful, especially if you haven't had much computer experience.But knowing the keystrokes isn't sufficient to become an effective and productive communicator. You also need to understand the context of email. In a typical business environment, it might take months or years -- and many mistakes -- to learn:
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After using email for a few years, you learn from your own mistakes and from reading other people's mail. You learn how to include a message but leave in only the sections that make your point, how to recognize if a network address "looks right," how to successfully subscribe and unsubcribe to a mailing list, how to save mail so that you can find it again. This book shortens the learning-from-experience curve for all mailers, so that you can more quickly be productive and so that your email looks intelligent to others.
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