Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI - Softcover

Phillips, Patricia Pulliam; Phillips, Jack J.; Zuniga, Lizette

Softcover

ISBN 10: 156286873X ISBN 13: 9781562868734

Publisher: ATD Press, 2013

Synopsis

Measuring the Success of Organization Development: A Step-by-Step Guide for Measuring Impact and Calculating ROI, by Patricia Pulliam Phillips, Lizette Zuniga, and Jack J. Phillips, examines the strategic role of organizational development (OD), explains the reasons for measuring OD efforts, and proposes a framework for measuring effectiveness. Ultimately, OD practitioners will be able to determine how particular OD interventions correlate with business results; determine areas for investments, modifications, and cessation; justify budget allocations; and be more accountable for how money is spent within their organizations.

You'll learn how to:

Make the business case for OD.

Take the steps to accurately measure the impact of your OD programs.

Develop, implement, and maintain successful OD programs.Part I of the book explains the concept of ROI and outlines the steps to ensure accurate measurement of the effects of OD programs. Part II consists of case studies that show “evaluation in action,” providing a conceptual framework and workable suggestions for developing, implementing, and maintaining programs for measuring success in OD programs.

About this title

About the Author

Patricia Pulliam Phillips, PhD, is an internationally recognized author, consultant, and president and CEO of the ROI Institute, Inc. Phillips provides consulting services to organisations worldwide.

Jack J. Phillips, PhD, is chairman of the ROI Institute and a world-renowned expert on measurement and evaluation. Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers worldwide. Phillips is also the author or editor of more than 75 books and more than 100 articles.

Lizette Zuniga, PhD, brings more than 15 years to the field of human resource development. She specialises in organisation development, assessment, leadership development, and measurement and evaluation. Zuniga co-authored the book Costs and ROI: Evaluating at the Ultimate Level with Jack Phillips and has published several articles and book chapters.

Edition details

• Publisher: ATD Press
• Publication date: 2013
• Language: English
• ISBN 10: 156286873X
• ISBN 13: 9781562868734
• Binding: Paperback
• Number of pages: 216