Workplace learning professionals are often frustrated when senior executives and other top organizational leaders do not "get" the value of learning and training initiatives. Often, these same professionals are left wondering what measuring stick is most meaningful to their company's purse string holders. Based on interviews, surveys, research, and briefings with senior management and C-Level executives, Measuring for Success reveals what specific learning measurements are important to top level executives and what measures they often find disappointing. Learning and development professionals, including chief learning officers, training directors and other top learning professionals, will gain insight to help them build the best case for world-class training and development practice. Readers get straight answers from the top to help them develop strategies and measure what really matters to those at the top.
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Jack J. Phillips, PhD, is the creator of the ROI Methodology, a revolutionary process that provides bottom-line accountability for organizational programs. With a PhD in human resource management and more than 30 years of corporate experience, Phillips consults with Fortune 500 companies and is an extensively published author and editor with more than 50 titles to his credit. As president and CEO of the ROI Institute, Patricia Pulliam Phillips, PhD, also has extensive experience helping organizations implement ROI programs. She is committed to ongoing research and practice and currently focuses on programs in workforce and community development in the social sector. Phillips holds a PhD in international development and has written 15 books on the subject of measurable performance. Both author live in Chelsea, Alabama
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