The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer s needs.
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Seller: Greenworld Books, Arlington, TX, U.S.A.
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.1560522038.VG
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
paperback. Condition: Very Good. Seller Inventory # mon0003529659
Seller: HPB Inc., Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_469951058
Seller: RiLaoghaire, Knoxville, TN, U.S.A.
Soft cover. Condition: Good. 3rd Edition. Third edition; minimal shelf wear to cover; ". a positive guide to superior service. material designed to make sure that all points of customer contact happen in the best way possible.". First listed 9/14/07. Seller Inventory # 12200
Seller: HPB-Movies, Dallas, TX, U.S.A.
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_465057391
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
Condition: New. Satisfaction Guaranteed or your money back. Seller Inventory # 1560522038