Items related to Customer Service Excellence (MARKETING/SALES/ADV &...

Customer Service Excellence (MARKETING/SALES/ADV & PROMO) - Softcover

Book 2 of 81: MARKETING/SALES/ADV & PROMO

MacNeill, Debra J.

 
9781556239694: Customer Service Excellence (MARKETING/SALES/ADV & PROMO)

Synopsis

Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.

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About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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