Items related to Close to the Customer: 25 Management Tips from the...

Close to the Customer: 25 Management Tips from the Other Side of the Counter - Hardcover

Donnelly, James H.

 
9781556235696: Close to the Customer: 25 Management Tips from the Other Side of the Counter

Synopsis

Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.

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