Virtual Reference Service: From Competencies to Assessment (The Virtual Reference Desk Series) - Softcover

Softcover

ISBN 10: 1555705286 ISBN 13: 9781555705282

Publisher: Neal-Schuman Publishers Inc, 2008

Synopsis

This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.

About this title

Review

"Virtual reference services in Britain have developed somewhat differently from those in the USA but useful pointers will be gained by reviewing the research and experience reported in this volume." (Refer)

About the Author

Dr R. David Lankes, Director, Information Institute of Syracuse; Dr Scott Nicholson, Assistant Professor, School of Information Studies, Syracuse University; Dr Marie L. Radford, Associate Professor, Rutgers University, SCILS; Dr Joanne Silverstein, Director of Research and Development, Information Institute of Syracuse; Dr Lynn Westbrook, researcher; and Philip Nast, freelance writer.

Edition details

• Publisher: Neal-Schuman Publishers Inc
• Publication date: 2008
• ISBN 10: 1555705286
• ISBN 13: 9781555705282
• Binding: Paperback
• Language: English
• Number of pages: 200
• Editor: Lankes R. David, Nicholson Scott, Radford Marie L., Westbrook Lynn, Silverstein Joanne, Nast Philip