This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; how to revise traditional reference policies and procedures; how to redesign the library's organization structure; and how to customize your virtual reference service. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The accompanying CD-ROM contains bookmarks to all Websites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs.
"synopsis" may belong to another edition of this title.
"When considering whether to launch a reference service into cyberspace, your first step should be to consult this book...An absolute essential."
"About this title" may belong to another edition of this title.
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Pap/Cdr. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP29643876
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Condition: Very Good. Pap/Cdr. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP21737016
Seller: Basi6 International, Irving, TX, U.S.A.
Condition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Seller Inventory # ABEOCT25-404218
Seller: Die Buchgeister, Ludwigsburg, BW, Germany
Taschenbuch. Condition: Ausreichend. Aufl. 2003, Bibliotheksexemplar * Einband: leichte Gebrauchsspuren, kleine Macken/Kratzer, Ecken angestoßen * Schnitt: nachgedunkelt * Seiten: wie ungelesen, keine Anmerkungen/Markierungen. Seller Inventory # SJ-HKW5-R5NW