Total Quality Management in Government: A Practical Guide for the Real World (Jossey Bass Public Administration Series) - Hardcover

Cohen, Steve; Brand, Ronald

Hardcover

ISBN 10: 1555425399 ISBN 13: 9781555425395

Publisher: Jossey Bass, 1993

Synopsis

This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies––including the Treasury Department, U.S. Air Force, and Department of Veteran Affairs––to reveal how the principles of TQM can be applied at all levels of government. And, they describe not only how to introduce TQM, but also how to overcome barriers to change, and make TQM a success story of any government agency. Numerous charts and diagrams show concretely how to apply the concepts and techniques of TQM within any governmental unit.

The authors offer case examples that detail what organizational changes––from modifications of clerical procedures to major alterations of agency policy––need to be implemented when TQM is introduced in government agencies.

About this title

About the Author

STEVEN COHEN is Associate Dean of the School of International and Public Affairs (SIPA) and director of Columbia University′s Graduate Program in Public Policy and Administration.

From the Back Cover

This book sheds light on applying TQM in the real world of government organizations––showing how to introduce TQM, overcome barriers to change, and make TQM a success story of any government agency. Drawing on extensive research and their own "school of hard knocks" experience implementing TQM in a unit of the U.S. Environmental Protection Agency, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings.The authors cite examples of TQM successes in specific government agencies––including the Treasury Department, U.S. Air Force, and Department of Veteran Affairs––to reveal how the principles of TQM can be applied at all levels of government.In addition, the book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental unit.

From the Inside Flap

This book sheds light on applying TQM in the real world of government organizations––showing how to introduce TQM, overcome barriers to change, and make TQM a success story of any government agency. Drawing on extensive research and their own "school of hard knocks" experience implementing TQM in a unit of the U.S. Environmental Protection Agency, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings.The authors cite examples of TQM successes in specific government agencies––including the Treasury Department, U.S. Air Force, and Department of Veteran Affairs––to reveal how the principles of TQM can be applied at all levels of government.In addition, the book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental unit.The authors offer case examples that detail what organizational changes––from modifications of clerical procedures to major alterations of agency policy––need to be implemented when TQM is introduced in government agencies.

Edition details

• Publisher: Jossey Bass
• Publication date: 1993
• Language: English
• ISBN 10: 1555425399
• ISBN 13: 9781555425395
• Binding: Hardcover
• Number of pages: 228