Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive - Hardcover

Minton, Charles Ryan

Hardcover

ISBN 10: 1544512082 ISBN 13: 9781544512082

Publisher: Lioncrest Publishing, 2018

Synopsis

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.

 

In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable.

 

With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.

Edition details

• Publisher: Lioncrest Publishing
• Publication date: 2018
• Language: English
• ISBN 10: 1544512082
• ISBN 13: 9781544512082
• Binding: Hardcover
• Number of pages: 156