Communication and Teamwork: An Introduction for Support Staff (Library Support Staff Handbooks) - Softcover

Hali R. Keeler; Marie Keen Shaw

Softcover

ISBN 10: 1538107635 ISBN 13: 9781538107638

Publisher: Rowman & Littlefield Publishers (UK), 2018

Synopsis

Support staff in all types of libraries must work together in a variety of situations. This is both a textbook and on-the-job manual covering the skills and behaviors necessary for effective teamwork and communication. Trained library support staff should know the basic concepts of interpersonal relations, customer service, teamwork, and communication. The range and diversity of staff in today’s library requires that support staff understand and implement these basic principles.

The chapters of this book are carefully and purposefully aligned with the new American Library Association – Library Support Staff Certification (LSSC) competency standards for Communication and Teamwork. Each chapter begins with the LSSC Competencies that are to be addressed, a help to instructors who use this book as a teaching text. This is followed by a list of topics that will be covered as well as a glossary of key terms. Chapters are then broken into easily readable sections that relate back to the key terms. No other book is available that uses the ALA-LSSC standards as the focus for teaching through practical examples how library support staff can effectively use them on the job.

Other books on this topic are written at a level that is aimed for professional librarians and not support staff. However, 85% of library support staff do not hold professional degrees. Written in clear language, this book will help library support staff become effective public service personnel.

About this title

About the Authors

Hali R. Keeler has been actively involved in library service for over 40 years. She retired in 2014 from her position as Director of the Bill Memorial Library in Groton, CT, and she concurrently served for seven years as the coordinator of the Library Technology Assistant Certification Program at Three Rivers Community College, one of 47 such programs available in the United States. An Adjunct Professor there since 1998, she teaches Introduction to Library Public Services, Introduction to Library Technical Services, and Library Management.

Marie Keen Shaw is the former Program Coordinator for the Library Technology certificate program at Connecticut State Community College, where she is also an Adjunct Professor. She teaches courses in Cataloging and Classification, Digital Information and Technology, Reference Services, and Management Strategies. She serves on the Southern Connecticut State University Graduate School of Library and Information Science Advisory Board and the Groton Public Library Board. She has served on the Advisory Board of the Connecticut Digital Library, and chaired the Board of the Connecticut Library Consortium. Marie has her Doctorate of Education from the University of Connecticut in Educational Leadership and Adult Learning, a Sixth-Year Degree from Southern Connecticut State University in Educational Leadership, and her M.S. from Purdue University in Library and Information Science and Educational Media. A retired certified high school Library Media Specialist and Curriculum Instructional Leader, she has been a speaker at state library and educational media conferences in Rhode Island, Illinois, and Connecticut. Marie is the author of the following books in the Rowman & Littlefield Library Support Staff Handbook series: Using Digital Information in the Library Workplace, Using Technology in the Library Workplace, Cataloging Library Resources; Library Technology and Digital Resources. She is the co-author of Communication and Teamwork and Supervision and Management, also in the series.

Edition details

• Publisher: Rowman & Littlefield Publishers (UK)
• Publication date: 2018
• Language: English
• ISBN 10: 1538107635
• ISBN 13: 9781538107638
• Binding: Paperback
• Number of pages: 206