Conflict Resolution: A step by step guide to handling workplace conflict and resoling corporate bullying (Resolving Conflict, Conflict Resolution, Communication Skills) - Softcover

Stephens, Mark

Softcover

ISBN 10: 1523851252 ISBN 13: 9781523851256

Publisher: CreateSpace Independent Publishing Platform, 2016

Synopsis

ARE YOU SCARED TO GO TO WORK FOR FEAR OF WALKING INTO A WAR ZONE
THESE 21 TIPS WILL HEL YOU TO AVOID AND ALSO HANDLE WORK PLACE CONFLICT AND TRULY WILL GIVE YOU CONFIDENCE TO HANDLE ANY SITUATION YOURSELF OR ON BEHALF OF YOUR STAFF

• IDENTIFYING VALUES IN A CONFLICT
• UNDERSTANDING THE VALUE OF EMOTIONS
• UNDERSTANDING TEAM DYNAMICS
• DO NOT INDIRECTLY ADD FUEL TO THE FIRE
• EMPOWERING EMPLOYEES TO SOLVE THE CONFLICT
• ENCOURAGING COMMUNICATION
• FOCUSING ON VALUES INSTEAD OF ISSUES
• FOSTERING BRAINSTORMING
• AND MUCH MORE

About this title

About the Author

Creator of www.confidentstateofmind.com, Mark Stephens was brought up by a loving middle class family. At school he was always viewed as slightly different due to his families staunch religious beliefs and there was always a struggle between fitting in and not getting too involved which inevitably led to being victimized. In a strange psychological twist he was regularly bullied by a close friend and those early experiences in life formed the basis for the man he grew up to become. He had to contend with marriage breakdowns within the family which ensured the twists and turns were never dull and the emotional roller coaster that is 'life' was always lurking to provide a lesson in humility, patience, mercy and loyalty. His passion for sharing and helping people grew, which may have been spurred on by those formative years experiences. The strength of character he displayed has helped on a number of levels in both business and in his personal life. He has built wealth, formed strong relationships and understood the makeup of human psychology which in turn has helped to developed skills needed in a plethora of situations. Most notably; negotiation, sales and customer service within the work place. And on a personal level; building trust, confidence, loyalty and friendship. As a manager, CEO who has run numerous sales and customer service departments and established many start-ups. With over 22 years' experience of presenting, from small groups to audiences consisting of hundreds of attendees he is well positioned to appreciate the anxiety that presenting can bring. He has lived by the mantra that you must treat people how you want to be treated and this has served him well for he firmly believes there is still place for the 'Golden Rule' to be displayed, despite living in a dog eat dog world where success is seemingly derived from looking after #1. In his books, Mark Stephens shares real life experiences that he is sure you will be able to relate to but more importantly he shares real benefits and positive results to the remedies he implemented along the way.

Edition details

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2016
• Language: English
• ISBN 10: 1523851252
• ISBN 13: 9781523851256
• Binding: Paperback
• Number of pages: 70