Service-Dominant Business Engineering with BASE/X: Business Modeling Handbook: Volume 1 (BASE/X Handbooks) - Softcover

Grefen, Paul

 
9781516942176: Service-Dominant Business Engineering with BASE/X: Business Modeling Handbook: Volume 1 (BASE/X Handbooks)
Softcover
ISBN 10: 1516942175 ISBN 13: 9781516942176
Publisher: CreateSpace Independent Publishing Platform, 2015

Synopsis

Many business domains are currently transitioning towards a service-dominant business setting. After the transition, business will be centered on the provisioning of solution-oriented, composed services to customers. The emphasis shifts from the value of the individual product or service to the value of the use of products and services in an integrated, customer-focused context – the so-called value-in-use. This requires the integration of the capabilities of multiple service providers and introduces the necessity of explicitly managed, agile business networks.Making the transition to service-dominant business and managing its consequences is a formidable task for any non-trivial business organization. A visionary, well-structured approach is required that has the very basics of service-dominant business at its core. BASE/X is such an approach. This handbook explains how to practically perform service-dominant business modeling following the BASE/X business engineering approach. The contents of this handbook are based on several years of experience with applying BASE/X in several industry settings. This handbook is a must-read for any business designer or engineer moving into a world dominated by customer-centered services.

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About the Author

Paul Grefen is Professor at the School of Industrial Engineering of Eindhoven University of Technology, the Netherlands. He has extensive teaching and research experience in electronic business, networked business processes, service management and information systems, through which he has collaborated with many international business and research organizations.

"About this title" may belong to another edition of this title.

Publisher
CreateSpace Independent Publishing Platform
Publication date
2015
Language
English
ISBN 10 
1516942175
ISBN 13 
9781516942176
Binding
Paperback
Edition number
1
Number of pages
110