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Delivering Dispute Resolution: A Holistic Review of Models in England and Wales - Hardcover

Book 9 of 10: Civil Justice Systems

Christopher Hodges

 
9781509916894: Delivering Dispute Resolution: A Holistic Review of Models in England and Wales

Synopsis

This book reviews the techniques, mechanisms and architectures of the way disputes are processed in England and Wales. Adopting a comparative approach, it evaluates the current state of the main different types of dispute resolution systems, including business, consumer, personal injury, family, property, employment and claims against the state. It provides a holistic overview of the whole system and suggests both systemic and detailed reforms.

Examining dispute resolution pathways from users’ perspectives, the book highlights options such as ombudsmen, regulators, tribunals and courts as well as mediation and other ADR and ODR approaches. It maps numerous sectoral developments to see if learning might be spread to other sectors.

Several recurrent themes arise, including the diversification in the use of techniques; adoption of digital, online and artificial technology; cost and funding constraints; the emergence of new intermediaries; the need to focus accessibility arrangements for people and businesses that need help with their problems; and identifying effective ways for achieving behavioural change.

This timely study analyses the shift from adversarial legalism to softer means of resolving social problems, and points to a major opportunity to devise an imaginative and holistic strategic vision for the jurisdiction.

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About the Author

Christopher Hodges OBE is Emeritus Professor of Justice Systems at the Centre for Socio-Legal Studies, and Supernumerary Fellow of Wolfson College, Oxford, UK. He is Co-Founder of the International Network for Delivery of Regulation.

Photo courtesy of Faculty of Law, University of Oxford.

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