The Transaction - Softcover

Creamer, Chris

Softcover

ISBN 10: 1500565261 ISBN 13: 9781500565268

Publisher: CreateSpace Independent Publishing Platform, 2015

Synopsis

As the owner of independent business Winning Windows, Nathan Perkins has always insisted on providing customers with the highest-quality product—all while fending off competition from big box stores and mega manufacturers. But as the waning economy takes its toll, Nathan’s business is struggling. Dealing with cutting hours and renegotiating costs and benefits, his employees’ morale is at an all-time low, and sales have taken a downward turn. When Nathan walks into Seven Coins Coffee one morning, he expects to leave with a hot cup of Joe—but he ends up with much more. Running into coffee shop owner Annette Florence, he is inspired by her dedication to creating authentic, honest relationships with customers and vendors—and her ability to attract business despite competition from a nearby giant coffee chain.

About this title

About the Author

Chris Creamer worked as managing partner of the Mastery Company, a small dental consultancy, for more than 20 years. Throughout this career, he managed all business aspects of the company and developed all of its published books. While working primarily with small dental offices that have between five and seven staff members, Mr. Creamer came to see these offices as the perfect setting for amazing customer service, witnessing the importance of interactions on both sides of every transaction. Mr. Creamer currently resides in Woodinville, Washington. He has been married for twenty-four years and has two adult children living in the Seattle area.

Edition details

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2015
• Language: English
• ISBN 10: 1500565261
• ISBN 13: 9781500565268
• Binding: Paperback
• Number of pages: 162