Items related to Incident Management for Operations
Synopsis
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.
You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.
- Assess your IT incident response with the PROCESS programmatic evaluation tool
- Get an overview of the IMS all-hazard, all-risk framework
- Understand the responsibilities of the Incident Commander
- Form a unified command structure for events that affect multiple business units
- Systematically evaluate what broke and how the incident team responded
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About the Author
Rob is one of the principles of the Blackrock 3 Partners, a firm specializing in training, consulting and coaching in the area incident management and command. Chris is one of the principles of the Blackrock 3 Partners, a firm specializing in training, consulting and coaching in the area incident management and command.
"About this title" may belong to another edition of this title.
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Incident Management for Operations
Seller: Dream Books Co., Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps. Seller Inventory # DBV.1491917628.A
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Incident Management for Operations
Published by
O'Reilly Media (edition 1), 2017
ISBN 10: 1491917628
ISBN 13: 9781491917626
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 1491917628-8-1
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Incident Management for Operations
Seller: YESIBOOKSTORE, MIAMI, FL, U.S.A.
Seller rating 4 out of 5 stars
paperback. Condition: As New. Seller Inventory # 1491917628-VB