Technical Customer Service Course: The Workbook for Service Professionals - Softcover

Coulter, Scott A.

Softcover

ISBN 10: 148181219X ISBN 13: 9781481812191

Publisher: CreateSpace Independent Publishing Platform, 2013

Synopsis

The Technical Customer Service Course was designed to offer technical service providers a better understanding of the powerful connection between the specialist and the client. More often, technicians overlook the importance of client & customer service, and in todays market, emerging complex technology has forced technical specialist to be more than just a break fix agent. This course will equip individuals, team members, managers and corporate stakeholders with the necessary tools to begin a campaign to: * Build better relationships. * Convert previous customers to repeat clients. * Maintain more clients. * Increase the service value add. * Grow your business through customer service. * Attract and retain better employees and clients

About this title

About the Author

Scott is the founder and Chief Executive Officer of Alliant Personnel Solutions Inc. (APSi). Scott's vision and mission for helping others is driven by an attitude of excellence, ethical core values, communications and building good relationships. His strong determination to service and educate everyone he encounters has been the staple of his industry success. Scott has over 20 years of experience in the consulting industry serving in top executive roles and board member for a national IT staffing firm. Scott has led organizations to significant growth in commercial and government environments. He has been recognized for building successful teams and developing new scaleable business practices. He was noted as a leader, managing director and top earner for a staffing firm he helped build in the Washington, D.C.market. Before Scott set his goals toward corporate america, he served 10 years of military duty in the United States Army. Scott worked in several key roles involving Personnel Management, and supporting military operations such as Operation Desert Shield/Storm. During his military service, Scott became Instructor Certified and was highly recognized for his contribution to his country before honorably separating. Scott’s professional portfolio includes serving in roles ranging from Recruiter to Managing Director and ultimately become Chairman and Chief Executive Officer at APSi. He sits on several community boards and works with mentoring groups to help young men and women become successful in life. Scott has a passion for education and works with academic institutions, corporate clients and non-profit organizations on building training programs. He finds time to speak to groups of job seekers and professionals on employment, training and workforce topics. Scott is developing new curriculum and collaborating with nationally recognized subject matter experts to build “real world” training solutions to meet the demands of today’s workforce.

Edition details

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2013
• Language: English
• ISBN 10: 148181219X
• ISBN 13: 9781481812191
• Binding: Paperback
• Number of pages: 134