-Preface; W.W. Cooper, L.M. Seiford, J. Zhu. -1. Data Envelopment Analysis: History, Models and Interpretations; W.W. Cooper, L.M. Seiford, J. Zhu. -2. Returns to Scale in DEA: R.D. Banker, W.W. Cooper, L.M. Seiford, J. Zhu. -3. Sensitivity Analysis in DEA: W.W. Cooper, Shanling Li, L.M. Seiford, J. Zhu. -4. Incorporating Value Judgments in DEA: E. Thanassoulis, M.C. Portela, R. Allen. -5. Distance Functions with Applications to DEA; R. Färe, S. Grosskopf, G. Whittaker. -6. Qualitative Data in DEA; W.D. Cook. -7. Congestion: Its Identification and Management with DEA; W.W. Cooper, Honghui Deng, L.M. Seiford, J. Zhu. -8. Malmquist Productivity Index: Efficiency Change Over Time; K. Tone. -9. Chance Constrained DEA: W.W. Cooper, Zhimin Huang, S.X. Li. -10. Performance of the Bootstrap for DEA Estimators and Iterating the Principle: L. Simar, P.W.Wilson. -11. Statistical Tests Based on DEA Efficiency Scores; R.D. Banker, R. Natarajan. -12. Performance Evaluation in Education: Modeling Educational Production; J. Ruggiero. -13. Assessing Bank and Bank Branch Performance: Modeling Considerations and Approaches; J.C. Paradi, S. Vela, Zijiang Yang. -14. Engineering Applications of Data Envelopment Analysis: Issues and Opportunities: K.P. Triantis. -15. Benchmarking in Sports: Bonds or Ruth: Determining the Most Dominant Baseball Batter Using DEA; T.R. Anderson. -16. Assessing the Selling Function in Retailing: Insights from Banking, Sales forces,Restaurants & Betting shops; A.D. Athanassopoulos. -17. Health Care Applications: From Hospitals to Physicians, From Productive Efficiency to Quality Frontiers: J.A. Chilingerian, H.D. Sherman. -18. DEA Software Tools and Technology: A State-of-the-Art Survey; R. Barr. -Notes about Authors. Author Index. Subject Index.
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