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Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps - Softcover
Synopsis
In today's working environment, which is changing faster than ever, holding difficult conversations is an increasingly vital skill which will help you survive and get ahead in your career. Executive coach and author Rob Wright has been there and done it, and in this short, accessible book he shares a lifetime of hard-earned wisdom and practical advice. Sunday: Why are conversations difficult? Monday: Considering emotions Tuesday: Listening well Wednesday: Treating colleagues with respect Thursday: Preparing well Friday: Seeking change Saturday: Develop trusting relationships
"synopsis" may belong to another edition of this title.
Book Description
You are just seven steps away from having better conversations at work
Difficult Conversations In A Week is a simple and straightforward guide to becoming confident at handling these important situations, giving you everything you really need to know in just seven short chapters. From delivering bad news in an appraisal and working with a colleagues who may be lazy, negative or incompetent, to treating colleagues with respect and building trust, it will help you deal professionally with suppliers who are always late, say 'no' graciously and give someone bad news. You'll also find exercises to help you put it all into action.
From the Back Cover
Difficult conversations just got easier
You are just seven steps away from having better conversations at work. Imagine being able to finally have those conversations you've always avoided up till now because they're intimidating, stressful or just plain awkward. Now you can.
Difficult Conversations In A Week is a simple and straightforward guide to becoming confident at handling these important situations, giving you everything you really need to know in just seven short chapters. From delivering bad news in an appraisal and working with a colleagues who may be lazy, negative or incompetent, to treating colleagues with respect and building trust, it will help you deal professionally with suppliers who are always late, say 'no' graciously and give someone bad news. You'll also find exercises to help you put it all into action.
The fastest way to better conversations
Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:
- Sunday: Why are some conversations difficult?
- Monday: Manage your emotions
- Tuesday: Prepare well
- Wednesday: Listen carefully
- Thursday: Treat colleagues with respect
- Friday: Seek change
- Saturday: Build trusting relationships
Learn in a week, remember for a lifetime
"About this title" may belong to another edition of this title.
- PublisherTeach Yourself
- Publication date2016
- ISBN 10 1473607809
- ISBN 13 9781473607804
- BindingPaperback
- Number of pages128
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Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps
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Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps
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Teach Yourself 10/03/2016, 2016
ISBN 10: 1473607809
ISBN 13: 9781473607804
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Difficult Conversations In A Week (Paperback)
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ISBN 10: 1473607809
ISBN 13: 9781473607804
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Paperback. Condition: new. Paperback. Difficult conversations just got easierHow do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity.- Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue.- Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue.- Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone.- Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy.- Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better. Learn in a week, what the experts learn in a lifetime. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781473607804
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