Maximizing Management Performance and Quality with Service Analytics - Hardcover

 
9781466684966: Maximizing Management Performance and Quality with Service Analytics
Hardcover
ISBN 10: 1466684968 ISBN 13: 9781466684966
Publisher: Idea Group,U.S., 2015

Synopsis

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

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About the Author

Yixin Diao, IBM T. J. Watson Research Center, USA.

Daniela Rosu, IBM T. J. Watson Research Center, USA.

"About this title" may belong to another edition of this title.

Publisher
Idea Group,U.S.
Publication date
2015
Language
English
ISBN 10 
1466684968
ISBN 13 
9781466684966
Binding
Hardcover
Number of pages
464
Editor
Diao Yixin, Rosu Daniela