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Understanding Consumer Behavior and Consumption Experience (Advances in Marketing, Customer Relationship Management, and E-Services) - Hardcover

Rajagopal

 
9781466675186: Understanding Consumer Behavior and Consumption Experience (Advances in Marketing, Customer Relationship Management, and E-Services)

Synopsis

Success in the business world is not strictly reliant on producing valuable and in-demand products. Without a proper understanding of the consumers that a business markets and sells their products to, a company's accomplishments can quickly become failures. Understanding Consumer Behavior and Consumption Experience discusses the indispensible value of understanding consumer activities and the crucial role they play in developing successful marketing strategies. Focusing on concepts such as consumer perceptions, consumption culture, and the influence of information technology, this book is a pivotal reference source for business managers, marketing executives, and graduate students interested in the relationship between consumer culture and businesses.

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About the Author

Rajagopal, EGADE Business School, Tecnologico de Monterrey, Mexico.

Raquel Castaño, EGADE Business School, Tecnologico de Monterrey, Mexico.

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