Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation - Hardcover

Chew, Eng; Gottschalk, Petter

 
9781466625129: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Hardcover
ISBN 10: 1466625120 ISBN 13: 9781466625129
Publisher: Idea Group,U.S., 2012

Synopsis

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.

"synopsis" may belong to another edition of this title.

Publisher
Idea Group,U.S.
Publication date
2012
Language
English
ISBN 10 
1466625120
ISBN 13 
9781466625129
Binding
Hardcover
Number of pages
354

Other Popular Editions of the Same Title

9781466625143: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Featured Edition

ISBN 10:  1466625147 ISBN 13:  9781466625143
Publisher: Business Science Reference, 2012
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