List of Figures. List of Tables. Preface. Acknowledgments. 1. Introduction. 2. Architecture of a Manufacturing Enterprise. 3. Organization Structure. 4. Process Performance Measures. 5. Process Measurement and Redesign. 6. The Product Development Process. 7. Order-to-Delivery Process. 8. Supply Chain Process Management. 9. Epilogue. 10. Exercises. References. Index.
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